SUCCESS STORIES
HELPING ALL
ACHIEVE FINANCIAL
SECURITY
We are proud to be a partner who understands the kind of support, resources and services required to help credit unions, and their members, meet their financial goals.
Read on to learn how SmartStep Solutions has become an invaluable asset to our clients.
START A PROGRAM
with SmartStep Solutions
With no existing Courtesy Pay program in place, Forge CU worked with SmartStep Solutions to create and launch a program that was beneficial to the members as well as the credit union.
Auburn Community FCU didn’t have a Courtesy Pay program, and they considered partnering with their core processor to create a program. But after careful due diligence, they decided that working with an expert like SmartStep Solutions would guarantee compliance as well as expedite the launch of the program.
Texasgulf FCU didn’t have a program and wasn’t considering one. SmartStep Solutions enlightened them about the numerous benefits a strong Courtesy Pay program could provide their members.
IMPROVE A PROGRAM
with SmartStep Solutions
Desert Valleys FCU had developed their own Courtesy Pay program and managed their overdrafts manually. SmartStep Solutions reworked and improved their program to include more automation, a compliance guarantee, and staff training.
Campco CU offered overdraft privilege through their core processor, but they worried about compliance and regulations. SmartStep Solutions helped them revitalize their program with a compliance guarantee.
Telco CU had a Courtesy Pay program through their core processor, but the program was under performing and the board was worried about compliance. They worked with SmartStep Solutions to modify their program, capitalize on missed opportunities and improved their comfort level with a compliance guarantee.
WITH A 3ᴿᴰ PARTY
Transitioned to SmartStep Solutions
GNC Community FCU was working with another Courtesy Pay provider but found the program was ineffective. SmartStep Solutions was able to offer a more comprehensive program that provided the results the CEO wanted.
Long Reach FCU was using another Courtesy Pay vendor, but the reporting was very cumbersome and time-consuming. SmartStep Solutions’ proprietary software (SmartTech) made the reporting more efficient, and their team provided updated policies and procedures.
Your Members matter. We are here to help you help them to achieve and maintain financially stability . learn why utilizing our overdraft protection program will work harder for both of you.
Today financially demands are constantly changes. Learn how upgrading to our comprehensive program provides the strength and security needed to thrive in an uncertain market.
“Working with SmartStep Solutions was our first foray into an overdraft protection product. Their philosophy matched ours—to help as much as possible. Our members wanted this, and really utilize this program—44% of our active checking accounts elected to have Courtesy Pay coverage on their debit cards. We wanted this program to be as member-friendly as possible, while still brining some fee income.”
- Shirley Cate, Providence Credit Union
“We have to bring it back to the member and how it will benefit them. Yes, we are giving them the ability to pay when they do not have the money, but we are also giving them a lifeline to survive until their next paycheck. Now, we are saving them money on the back-end with return check fees and late payments by paying the item and not returning, and now their card is not declined either.”
- Mandy Wagner, Norwin Teachers Federal Credit Union
“Adding SmartStep to our Credit Union was the best decision we could’ve made. I believe that during difficult times, this program may be part of the reason we continue to stay in business. Our members are extremely grateful to have the option to use the ODP money if they need to, and never complain of the fees. The SmartStep staff has been amazing since Day One… anytime I have a question, there is always someone willing to help.”
- Kristen DiNardo, SCA FCU
“When other Courtesy Pay providers saw us as a revenue stream for their bottom line, SmartStep Solutions saw us as a true partner.”
- Shanna Lynch, Forge FCU
“Working with SmartStep Solutions has allowed us to provide a valuable member service while generating significant non-interest income for our credit union. We are convinced our Courtesy Pay program has contributed to our strong checking account growth and retention.”
- Mike Sterry, Texasgulf FCU
